Frequently Asked Questions
FAQs
How can we help？
General
Where can I purchase Wickeroas furniture?
Wickeroas outdoor furniture is available for purchase online at Wickeround.com, at our showroom locations, through our Customer Experience Team at (703) 966-5829, via email at info@wickeround.com, or through live chat on our website.
Where are your showrooms located? Can I purchase in-store?
Our showrooms are located in Herndon, VA, where you can experience our furniture in person. You can enjoy an exclusive discount when you purchase directly in-store. Please contact our team for more details on showroom locations and in-store offers.
What is your return policy?
We accept returns within 30 days of delivery if the item is in its original condition and packaging. Customers may be responsible for return shipping fees. For more details or to initiate a return, please contact our Customer Experience Team.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk orders. If you are interested in purchasing furniture in large quantities, please contact our sales team for customized pricing and special offers.
Do your products come with a warranty?
Yes, our wicker furniture comes with a limited warranty to ensure quality and durability:
Frame Structure: 1-3 years (covers manufacturing defects)
Wicker/Rattan Material: 1-2 years (covers peeling or cracking under normal use)
Cushions & Fabric: 1 years (covers stitching and fabric integrity, excluding fading)
This warranty does not cover normal wear and tear, fading due to sun exposure, damage caused by improper use, or environmental factors such as humidity or mold.
For more details or warranty claims, please contact our Customer Experience Team.