Contact information
Our Customer Experience Team is available to assist with product questions, orders, shipping, returns, replacements, and other customer service inquiries.
Customer Service Hours
Monday – Friday：10:00 AM – 6:00 PM ET
Weekend hours may vary.
Email: info@wickeround.com
Phone: (703) 966-5829
If live chat is available on our website, you may also contact us through the chat feature during available support hours.
Showroom
Customers who would like to view select products in person may visit our showroom:
WICKEROUND LLC
503 Carlisle Dr, Unit 150
Herndon, VA 20170
Showroom Hours:
Monday – Friday: 10:00 AM – 5:30 PM ET
Showroom hours and product availability may change from time to time. We recommend contacting us before visiting if you are interested in viewing a particular product.
In-Store Pickup
In-store pickup may be available for eligible products and orders. Availability depends on current inventory and order status. Please wait for pickup confirmation before arriving at the showroom.
Not all products or online orders are immediately available for showroom pickup because inventory may be stored at different warehouse locations.
Order and Shipping Inquiries
For questions regarding an existing order, shipping, tracking, delivery, returns, damaged items, missing parts, or replacements, please contact us at info@wickeround.com.
Please include your order number and any relevant details so that we can assist you efficiently. For product or shipping damage, we may request photographs of the product, packaging, carton, or shipping label as reasonably necessary to review the issue.
Wholesale and Bulk Orders
WICKEROUND LLC works with retailers, dealers, commercial customers, and other business buyers on wholesale, bulk, and project-based orders.
Wholesale pricing, minimum quantities, product availability, shipping arrangements, and other terms may vary by order.
For wholesale or commercial inquiries, please contact: info@wickeround.com.
Business Information
WICKEROUND LLC
503 Carlisle Dr, Unit 150
Herndon, VA 20170
United States
Email: info@wickeround.com
Phone: (703) 966-5829