Refund policy

At WICKEROUND, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

Return Eligibility

To be eligible for a standard return, the item must:

  • Be returned within 30 days of delivery or pickup
  • Be unused, unassembled, undamaged, and in its original condition
  • Be returned in its original packaging
  • Include all parts, hardware, cushions, accessories, manuals, and other components originally included with the product
  • Include proof of purchase, such as your order number or receipt

Products that have been assembled, used, altered, modified, or damaged after delivery or pickup are not eligible for a standard return, except where otherwise required by applicable law.

For furniture shipped in multiple boxes, all boxes and components included with the product must be returned unless otherwise instructed by WICKEROUND.

Final Sale Items

Products clearly identified as Final Sale at the time of purchase are not eligible for return or exchange for non-defective reasons, including change of mind, size, color, height, fit, compatibility, or other personal preferences.

Final Sale items may include, but are not limited to, warehouse clearance items, floor or display models, open-box items, discontinued products, last-unit clearance items, and specially discounted pre-assembled items , when identified as Final Sale at the time of purchase.

A Final Sale designation does not eliminate WICKEROUND's responsibility for a verified manufacturing defect, shipping damage, incorrect item, missing component, or other WICKEROUND fulfillment error. Such issues will be handled under the Damaged, Defective, Incorrect, or Missing Items section below.

How to Start a Return

To request a return, please contact us at info@wickeround.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to return the product and, when applicable, a return shipping label.

Please do not send or deliver a return to any WICKEROUND warehouse or showroom without prior authorization. Unauthorized returns may not be accepted or processed.

Because we fulfill orders from multiple warehouse locations, the appropriate return location may be different from the location from which your order was originally shipped or picked up.

Return Shipping Costs

For eligible returns due to personal preference or other non-defective reasons—including change of mind, ordering the wrong size or color, or no longer wanting the product—the customer is responsible for return shipping costs.

If WICKEROUND provides a prepaid return label for a customer-responsibility return, the actual return shipping cost may be deducted from the refund.

Original shipping or delivery charges, if any, are non-refundable for returns that are not caused by a verified defect, shipping damage, incorrect item, or other error by WICKEROUND.

If the return is due to a verified manufacturing defect, shipping damage, incorrect product, or other error by WICKEROUND, we will cover the applicable replacement or return shipping costs.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery or pickup.

If your product arrives damaged, defective, incorrect, or with missing parts, please contact us at info@wickeround.com as soon as possible.

Please provide:

  • Your order number or proof of purchase
  • A description of the issue
  • Clear photos of the affected product or part
  • Photos of the shipping carton and shipping label if shipping damage is involved
  • Any additional information reasonably requested to help us evaluate the issue

Please retain the product, parts, and original packaging while your claim is being reviewed.

Depending on the nature and extent of the issue, WICKEROUND may provide an appropriate resolution, which may include replacement parts, replacement components, a replacement product, repair where appropriate, a refund, or another reasonable solution .

A damaged or missing individual component does not necessarily require the return or replacement of the entire furniture set if the issue can reasonably be resolved by replacing the affected component.

Exceptions / Non-Returnable Items

The following items are not eligible for standard returns:

  • Custom-made or personalized products
  • Products clearly identified as Final Sale at the time of purchase
  • Products that have been assembled, used, altered, or modified
  • Products damaged after delivery or pickup due to improper assembly, misuse, improper storage, neglect, or other customer-caused damage
  • Products returned without their original packaging or with missing parts, hardware, accessories, or components

These restrictions do not limit any rights or remedies that cannot be excluded under applicable law.

If you are unsure whether your item is eligible for return, please contact us before returning it.

Exchanges

For eligible products, if you would like a different model, color, size, or other option due to personal preference, please return the original eligible product under this policy and place a new order for the desired item.

Final Sale items are not eligible for exchanges for non-defective reasons.

For verified damaged, defective, incorrect, or missing items, WICKEROUND may provide replacement parts, components, or a replacement product at no additional shipping cost, as appropriate.

Refunds

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

Any applicable customer-responsibility return shipping charges or other amounts permitted under this policy may be deducted from the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@wickeround.com.

Warehouse & Showroom Purchases

Eligible purchases made at a WICKEROUND warehouse or showroom may be returned within 30 days of purchase, subject to all eligibility requirements and exclusions in this policy.

Products identified as Final Sale, including qualifying clearance, display, open-box, last-unit, or specially discounted pre-assembled products, are not eligible for return or exchange for non-defective reasons.

Please bring your receipt or other proof of purchase for any approved warehouse or showroom return.

For online orders, please contact info@wickeround.com before bringing an item to a warehouse or showroom. Due to product size, multi-box shipments, and warehouse logistics, not all online returns can be accepted directly at these locations.

Order Cancellations

Orders may be canceled within 12 hour of purchase, provided the order has not already entered processing, fulfillment, or shipment.

After an order has entered processing or shipment, cancellation may no longer be possible. If the order has already shipped, the applicable return terms above will apply.

Contact Us

If you have questions regarding a return, exchange, damaged item, or refund, please contact:

WICKEROUND LLC
Email: info@wickeround.com
Phone: (703) 966-5829