Privacy policy

Last updated: September 4, 2026

This Privacy Policy describes how WICKEROUND LLC ("WICKEROUND," "we," "us," or "our") collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, make a purchase from wickeround.com (the "Site"), communicate with us, or otherwise interact with us regarding the Site, our products, or our services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, including a customer, website visitor, or other individual whose personal information we collect or process in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge the privacy practices described in this Privacy Policy. If you choose not to provide certain personal information, some features or Services may not be available to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices, technologies, Services, or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

The personal information we collect and use depends on how you interact with us and the Services. We may collect personal information directly from you, automatically through your use of the Services, and from third parties that assist us in operating our business.

In addition to the specific uses described below, we may use personal information to communicate with you, provide and improve the Services, process and fulfill transactions, provide customer support, comply with legal obligations, enforce our Terms of Service and other policies, prevent fraud, resolve disputes, respond to payment disputes or chargebacks, and protect or defend our rights, property, Services, customers, and other users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. When we use the term "personal information," we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you, subject to the definitions and exclusions provided by applicable law.

Information We Collect Directly from You

Information that you directly submit to us through the Services may include:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Order and transaction information, including products purchased, order history, billing information, shipping information, payment confirmation, returns, refunds, exchanges, cancellations, and delivery information.
Account information, including account credentials, account preferences, and other information used to create, maintain, or secure your account.
Customer support information, including information you provide when contacting us regarding an order, product, delivery, return, refund, exchange, warranty, replacement, or other customer service matter.
Product and shipping issue information, including photographs or videos of products, packaging, cartons, shipping labels, damaged components, defects, missing parts, assembly issues, delivery conditions, or other information reasonably necessary to investigate and resolve a claim.
Marketing preferences, including preferences regarding promotional communications.
User-generated content, including reviews, photographs, comments, feedback, or other content you voluntarily submit.

Some features of the Services may require you to provide certain information. You may choose not to provide such information, but doing so may prevent us from processing an order, providing certain Services, verifying a transaction, or resolving a customer service request.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, tags, web beacons, software development kits, and similar technologies ("Cookies").

Usage Data may include device information, browser information, network information, IP address, device identifiers, approximate location derived from IP address, pages viewed, products viewed, referring websites, shopping activity, checkout activity, interactions with advertisements or communications, and other information about how you access and use the Services.

Information We Obtain from Third Parties

We may obtain personal information from vendors, service providers, business partners, platforms, and other third parties that assist us in providing and operating the Services, including:

Shopify and other companies that support our Site and ecommerce Services.
Payment processors and financial service providers that process payments, provide transaction confirmations, or assist with fraud prevention.
Shipping carriers, warehouses, fulfillment providers, and logistics partners that help us fulfill, track, deliver, return, replace, or investigate shipments.
Analytics, advertising, and marketing providers that help us understand website activity, measure advertising effectiveness, personalize experiences, or provide marketing services.
Fraud-prevention, security, and verification providers that help detect or prevent unauthorized, fraudulent, illegal, or malicious activity.
Social media platforms and other services when you interact with us through those platforms or use integrations made available through the Services.

Personal information received from third parties will be processed in accordance with this Privacy Policy and applicable law. Also see the section below titled Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use personal information to process and manage orders, process payments, provide order confirmations and updates, fulfill orders, arrange shipping and delivery, create and manage customer accounts, and provide products and Services you request.
Returns, Refunds, Replacements, and Product Support. We use personal information to process cancellations, returns, exchanges, refunds, replacement parts, replacement components, replacement products, warranty requests, and other product-support matters.
Shipping and Fulfillment. We may use personal information to arrange, manage, track, investigate, and complete shipments and deliveries, including split or multi-package shipments. We may provide necessary information to warehouses, fulfillment providers, carriers, and logistics partners.
Customer Support and Dispute Resolution. We use personal information to answer questions, investigate product or delivery issues, verify claims, review photographs and supporting documentation, respond to complaints, resolve disputes, respond to chargebacks and payment disputes, maintain transaction records, and establish, exercise, or defend legal claims.
Marketing and Advertising. Subject to applicable law and your available privacy choices, we may use personal information to send promotional communications, understand customer interests, personalize content and experiences, measure advertising effectiveness, and display or support advertising for our products or Services on our Site or other websites and platforms.
Security and Fraud Prevention. We use personal information to detect, investigate, prevent, or respond to suspected fraud, unauthorized transactions, security incidents, illegal activity, abuse of our Services, or other malicious activity.
Communicating with You and Improving the Services. We use personal information to provide customer support, communicate about accounts or transactions, troubleshoot issues, analyze customer interactions, improve products and Services, and improve the customer experience.
Legal, Recordkeeping, and Business Purposes. We may use personal information to comply with applicable laws, tax and accounting requirements, court orders, subpoenas, government requests, regulatory obligations, contractual obligations, record-retention requirements, and to protect, enforce, or defend our rights.

Shopify and Shopify Network Intelligence

Our online store is hosted and powered by Shopify. Shopify collects and processes personal information when you visit, interact with, or make purchases through our store in order to provide ecommerce, checkout, payment, security, fraud-prevention, personalization, analytics, and other services.

We currently use Shopify Network Intelligence. When Shopify Network Intelligence is enabled, Shopify may securely use information from customer interactions with our store together with information from interactions with Shopify and other merchants to provide enhanced services.

These enhanced services may help WICKEROUND and Shopify provide more personalized shopping experiences, improve products and services, understand how customers interact with stores and advertisements, improve fraud prevention, and provide or improve advertising and marketing features.

Information relating to your activity with our store may therefore be shared with or processed by Shopify and other service providers, including providers that may be located in countries other than the country where you live, for the purposes described in this Privacy Policy and Shopify's applicable privacy notices.

Depending on applicable law, certain uses or disclosures of personal information for advertising may be considered a "sale," "sharing," or use for "targeted advertising," even if no money is exchanged. Where applicable, you may opt out through the privacy or data-sharing controls made available on our Site or through a qualifying Global Privacy Control signal.

For more information about how Shopify processes consumer personal information, including information processed through Shopify Network Intelligence and the privacy rights available directly through Shopify, please review Shopify's Consumer Privacy Policy .

Cookies

Like many websites, we and our service providers use Cookies and similar technologies on our Site.

For information about Cookies used in connection with Shopify, please review Shopify's Cookie Policy .

We and our service providers may use Cookies to operate and improve the Site and Services, remember your preferences, maintain shopping-cart and checkout functionality, perform analytics, understand customer interactions, prevent fraud, measure advertising effectiveness, personalize experiences, and support advertising and marketing activities.

Most browsers accept Cookies by default, but you may be able to remove or reject Cookies through your browser settings. Depending on your location and our Site configuration, we may also provide cookie consent or privacy preference tools.

Blocking or removing certain Cookies may affect Site functionality or your shopping experience. Browser-level blocking may also not prevent all forms of processing or disclosures associated with advertising technologies.

Where applicable law requires consent before certain non-essential Cookies or similar technologies are used, such technologies will be handled in accordance with applicable consent requirements and the privacy controls available on our Site.

Global Privacy Control and Privacy Preference Signals

Where required by applicable law and supported by our systems, our Site recognizes qualifying Global Privacy Control (GPC) signals as requests to opt out of certain sale, sharing, or targeted advertising activities for the browser or device transmitting the signal.

The effect of a GPC signal may depend on applicable law, browser or device configuration, and whether we are able to associate the signal with a particular customer account.

Other than privacy preference signals that we are required by applicable law to recognize, we may not respond to all "Do Not Track" or similar browser signals.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services, complete transactions, protect our rights, or comply with applicable law. Such disclosures may include:

Vendors and service providers that perform services on our behalf, including ecommerce, payment processing, IT, cloud storage, analytics, customer support, fraud prevention, fulfillment, warehousing, and shipping.
Shopify, including in connection with Shopify Network Intelligence and enhanced services provided by Shopify.
Shipping carriers and fulfillment partners when necessary to fulfill, deliver, track, return, replace, or investigate an order or shipment.
Business, analytics, advertising, and marketing partners that help us understand customer interactions, measure advertising effectiveness, personalize experiences, or provide marketing services, subject to applicable law and available privacy choices.
Third parties when you direct us to disclose information or when disclosure is necessary to provide a service you request.
Our affiliates or related entities where applicable and reasonably necessary to operate our business.
Payment processors, payment networks, financial institutions, fraud-prevention providers, attorneys, insurers, government authorities, courts, law enforcement, or other appropriate parties when reasonably necessary to process or investigate transactions, respond to chargebacks, resolve disputes, investigate fraud, comply with legal process, or establish, exercise, or defend legal claims.
Parties involved in an actual or proposed merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar business transaction, subject to applicable law.

Depending on how you use the Services and the technologies enabled on our Site, the categories of personal information we may disclose may include:

Category of Personal Information	Categories of Recipients
Identifiers and contact information, including name, email address, phone number, billing address, shipping address, account information, and related identifiers.	Shopify, payment processors, fulfillment providers, shipping carriers, customer service providers, fraud-prevention providers, and other service providers.
Commercial and transaction information, including products purchased or viewed, order history, payment or transaction information, returns, exchanges, refunds, deliveries, and customer support information.	Shopify, payment processors, fulfillment providers, shipping carriers, customer service providers, analytics providers, and other service providers.
Internet or electronic network activity, including Usage Data, device information, browser information, website interactions, shopping behavior, and advertising interactions.	Shopify, analytics providers, advertising and marketing partners, security providers, and other technology service providers.
Approximate geolocation information derived from IP address or similar technical information.	Shopify, analytics providers, fraud-prevention providers, advertising partners, and other service providers where applicable.

We do not knowingly use or disclose sensitive personal information for the purpose of inferring characteristics about you except where permitted or required by applicable law.

Sale, Sharing, and Targeted Advertising

We do not knowingly sell personal information in exchange for money.

However, depending on the technologies and services enabled on our Site, including Shopify Network Intelligence and certain advertising, analytics, or marketing technologies, some disclosures or uses of personal information may be considered a "sale," "sharing," or use for "targeted advertising" under certain U.S. state privacy laws, even when no money is exchanged.

The categories of information involved may include identifiers, commercial information, Usage Data, device information, and information about your interactions with our Site, our products, or advertisements.

Where applicable law provides a right to opt out of sale, sharing, or targeted advertising, you may exercise that right through the data-sharing opt-out or privacy controls made available on our Site, through a qualifying Global Privacy Control signal where legally required, or by contacting us using the information below.

User Generated Content

The Services may allow you to submit reviews, photographs, comments, feedback, or other user-generated content.

If you choose to submit content to a public area of the Services, that content may become publicly available and accessible to others. Please do not include personal information in publicly available content that you do not want others to see.

We do not control how independent third parties may use information that you voluntarily make public and are not responsible for third-party use of information you choose to publicly disclose, except as otherwise required by applicable law.

Third Party Websites and Links

Our Site may contain links to websites, social media platforms, applications, or online services operated by third parties.

We do not control independent third-party websites or services and are not responsible for their privacy, security, content, or data-handling practices. We encourage you to review the privacy policies and terms of third-party websites or services before providing personal information to them.

Children's Data

The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided personal information to us in circumstances prohibited by applicable law, please contact us so that we can review the matter and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 for targeted advertising where prohibited by applicable law.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system, electronic transmission method, or storage system is completely secure, and we cannot guarantee absolute or perfect security.

You are responsible for maintaining the confidentiality of your account credentials and should not send highly sensitive or confidential information to us through insecure communication channels.

Retention of Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Factors affecting retention may include whether information is needed to:

Maintain or administer your account;
Process and document orders and transactions;
Provide shipping and customer support;
Process returns, refunds, exchanges, replacements, or warranties;
Maintain tax, accounting, and business records;
Prevent or investigate fraud or security incidents;
Respond to payment disputes or chargebacks;
Resolve disputes;
Comply with legal or regulatory requirements;
Enforce our agreements and policies; or
Establish, exercise, or defend legal claims.

We may retain certain personal information after an account is closed or after a deletion request is received where retention is permitted or required by applicable law.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions, limitations, verification requirements, or other legal conditions.

Right to Access / Know: You may have the right to request access to or information about personal information we maintain about you.
Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right of Portability: You may have the right to receive a portable copy of certain personal information.
Right to Opt Out: Where applicable, you may have the right to opt out of certain sale, sharing, targeted advertising, or profiling activities.
Restriction or Objection: In certain jurisdictions, you may have the right to restrict or object to certain processing activities.
Withdrawal of Consent: Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable law.
Appeal: Where applicable, you may have the right to appeal a decision we make regarding a privacy request.
Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

Opting out of promotional communications does not prevent us from sending non-promotional or transactional communications concerning your account, orders, payments, shipping, deliveries, returns, refunds, replacements, warranties, security, or other transactions or Services.

You may exercise applicable privacy rights using privacy controls made available on our Site or by contacting us using the information below.

We may take reasonable steps to verify your identity before processing certain privacy requests. Where permitted by applicable law, an authorized agent may submit certain requests on your behalf, subject to appropriate verification of authorization and identity.

We will not unlawfully discriminate against you for exercising applicable privacy rights. We will respond to valid requests within the time required by applicable law.

Certain requests, including deletion requests, may be subject to legal exceptions. For example, we may retain information where permitted or required for completing transactions, maintaining tax or accounting records, preventing fraud, maintaining security, administering warranties, responding to chargebacks, resolving disputes, enforcing agreements, or establishing, exercising, or defending legal claims.

Marketing Communications

Subject to applicable law, we may send marketing or promotional communications where you have provided applicable permission or where otherwise legally permitted.

You may opt out of promotional email communications at any time by using the unsubscribe mechanism contained in the communication.

Your decision to opt out of marketing does not affect our ability to send transactional, administrative, security, legal, or service-related communications.

International Data Processing

WICKEROUND is based in the United States. Personal information may be transferred to, stored in, or processed in the United States or other countries where we, Shopify, or our service providers operate.

These jurisdictions may have privacy or data-protection laws that differ from those in your place of residence.

Where applicable law requires specific safeguards for international transfers of personal information, we and our applicable service providers will use legally recognized transfer mechanisms as required.

Complaints and Appeals

If you have a complaint or question regarding how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions concerning privacy requests or submit a complaint to an applicable privacy or data-protection authority.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise an applicable privacy right, please contact:

WICKEROUND LLC
Email: info@wickeround.com
Phone: (703) 966-5829
Mailing Address: 503 Carlisle Dr, Herndon, VA 20170, United States