Shipping policy
At WICKEROUND, we strive to provide a smooth and reliable delivery experience. Please review the information below regarding order processing, shipping, tracking, and delivery.
1. Shipping Locations
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the product, delivery location, carrier limitations, and warehouse availability.
We do not currently ship internationally.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses. Certain oversized products may not be available for delivery to all locations.
2. Order Processing & Estimated Delivery
Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Once shipped, most orders typically arrive within 3–7 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, peak shipping periods, and other circumstances outside our reasonable control.
Processing and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
3. Multiple Warehouses & Split Shipments
WICKEROUND fulfills orders from multiple warehouse locations within the United States. Orders may be shipped from one or more warehouse locations depending on product availability and the delivery destination.
Many of our outdoor furniture sets and other large products are packaged and shipped in multiple boxes.
Packages belonging to the same order may:
- Have separate tracking numbers
- Be transported separately by the carrier
- Arrive at different times or on different days
Receiving only one package does not necessarily mean that part of your order is missing.
Please review all tracking numbers associated with your order. If all packages show as delivered and you believe a box or component is still missing, please contact us at info@wickeround.com.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed at checkout before your order is completed.
Shipping costs may vary depending on the product, package size and weight, delivery location, and available shipping method.
5. Shipping Carriers & Tracking
We primarily use major carriers such as FedEx and UPS, as well as other carriers when appropriate, depending on the product, warehouse, and delivery destination.
Once your order has shipped, tracking information will be provided by email when available.
For multi-box orders, you may receive multiple tracking numbers. Please monitor each tracking number separately, as packages may not arrive at the same time.
Please note that carrier tracking information may take some time to update after a shipping label has been created.
6. Shipping Address & Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you need to change your shipping address, contact us as soon as possible. Once an order has entered processing or has shipped, we cannot guarantee that an address change can be made.
Where permitted by applicable law, additional shipping, carrier, redelivery, return, or address-correction charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
WICKEROUND is not responsible for delivery problems resulting from inaccurate or incomplete shipping information provided by the customer, except as otherwise required by applicable law.
7. Delivery Delays
Delivery dates shown at checkout, in order communications, tracking information, or by the carrier are estimates unless expressly stated otherwise.
Delivery may be delayed due to weather, carrier disruptions, holidays, peak shipping periods, transportation issues, or other circumstances outside WICKEROUND's reasonable control.
A carrier delay does not automatically mean that a shipment is lost.
If your shipment appears significantly delayed or tracking has not updated for an extended period, please contact us so we can assist in reviewing the shipment with the carrier.
8. Lost, Missing, or Delivered Packages
If tracking shows that a package is still in transit but appears unusually delayed, please contact us so we can assist with the carrier.
If tracking shows Delivered but you cannot locate the package, please check:
- Around the delivery location
- With household members
- With neighbors
- With building management, front desk, or other individuals who may have accepted the package
If you are still unable to locate the package, please contact us promptly at info@wickeround.com so we can review the shipment and, where appropriate, assist with a carrier investigation.
For multi-box orders, please check the status of all tracking numbers before reporting part of an order as missing.
A carrier's “Delivered” status does not prevent us from reviewing a legitimate delivery issue, but additional information may be required to investigate the claim.
9. Damaged Shipments, Defects & Missing Parts
Please inspect your packages and products promptly after delivery.
If your product arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as possible at info@wickeround.com.
To help us evaluate and resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the affected product or component
- Photos of the shipping carton if shipping damage is involved
- Photos of the shipping label if shipping damage is involved
- Any other information reasonably necessary to evaluate the issue
Please retain the product, affected components, original packaging, shipping carton, and shipping label while the issue is being reviewed.
Depending on the nature and extent of the issue, WICKEROUND may provide an appropriate resolution, which may include replacement parts, replacement components, a replacement product, repair where appropriate, a refund, or another reasonable solution.
A damaged, defective, or missing individual component does not necessarily require replacement or refund of the entire furniture set if the issue can reasonably be resolved by replacing or correcting the affected component.
Please refer to our Return & Refund Policy for additional information.
10. Refused, Undeliverable & Returned Shipments
Please do not refuse delivery unless instructed to do so by WICKEROUND or the carrier.
If an order is returned to us due to:
- An incorrect or incomplete address provided by the customer
- Repeated unsuccessful delivery attempts
- Failure to accept or retrieve a shipment
- Refusal of delivery for reasons unrelated to verified shipping damage, product defect, or an error by WICKEROUND
- Another customer-caused delivery issue
then, where permitted by applicable law, applicable original shipping, return shipping, redelivery, carrier, or handling costs may be deducted from the customer's refund or charged to the customer as appropriate.
If a package appears visibly damaged at the time of delivery, please photograph the condition of the package and contact us as soon as possible for assistance.
11. In-Store Pickup
We offer in-store pickup for eligible products when the pickup option is available at checkout.
Please wait until you receive confirmation that your order is ready for pickup before visiting our showroom.
Please bring your order confirmation or other proof of purchase when picking up your order.
Because inventory may be stored at different warehouse locations, not all products may be immediately available for showroom pickup.
Pickup availability and timing will be confirmed after your order is placed.
12. Returns
All returns require prior authorization from WICKEROUND.
Please do not ship, deliver, or bring a return to a WICKEROUND warehouse or showroom without first contacting us for instructions.
The return location may differ from the warehouse that originally fulfilled your order.
For information regarding return eligibility, customer-responsibility return shipping costs, damaged or defective products, exchanges, and refunds, please review our Return & Refund Policy.
Contact Us
For shipping, tracking, delivery, or pickup questions, please contact:
WICKEROUND LLC
Email: info@wickeround.com
Phone: (703) 966-5829